Workforce Relations Partner (North)

About this role

The role is for a Workforce Relations Partner covering the northern region, reporting to the Team Lead, Workforce Relations. The person provides strategic advice on policy interpretation, conflict resolution and culture, focusing on independent contractor relations to mitigate risk while supporting trust and engagement across Moniepoint’s operations. They work with business leaders, legal teams and Workforce Business Partners to manage complex cases, investigations, and disciplinary actions within local labour laws and internal policies. The position involves analysing trends, influencing policy updates, and building ER capabilities within the People Team and leadership. It is suitable for someone with HR or Employee Relations experience who can operate across multiple geographies and manage sensitive investigations with confidentiality.

What you would do

• Partner with leaders, Workforce Business Partners, Legal and stakeholders to resolve complex independent contractors relations cases fairly and in line with business goals.
• Provide guidance on disciplinary actions, grievances, investigations and terminations while ensuring legal and policy compliance.
• Act as a strategic consultant to leadership to identify issues and propose interventions to reduce engagement risks.
• Analyse workforce relations data to identify root causes and inform policy updates and preventive strategies.
• Collaborate with the Employee Relations Partner to design and implement ER frameworks, policies and toolkits across entities.
• Build ER capability within the People Team and among business leaders through coaching and practical tools.
• Support change management and culture programmes that promote open communication, inclusion and psychological safety.
• Lead or support sensitive investigations with due process and confidentiality.
• Provide objective input balancing independent contractor needs with organisational requirements in decisions.

What they are asking for

• 3–6 years of progressive HR or Employee Relations experience with direct case management in a complex or regulated environment.
• Strong knowledge of labour laws and employment practices across multiple geographies (experience in Africa is advantageous).
• Proven experience managing investigations, conflict resolution and policy enforcement.
• Excellent stakeholder management and influencing skills, with ability to engage senior leaders confidently.

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