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Workforce Experience Specialist - People Helpdesk (Remote)
About this role
Moniepoint Incorporated is hiring a Workforce Experience Specialist for the People Helpdesk. The role is remote and reports to the Team Lead, People Help Desk. You will be the first point of contact for employees seeking People-related support, guiding them through policies, processes, and systems with clear, timely responses. The job involves handling helpdesk queries, routing to appropriate HR teams when needed, maintaining knowledge bases, and supporting onboarding and data accuracy for reporting and analysis.
What you would do
- Maintain up-to-date knowledge of People policies, processes and systems to provide consistent guidance.
- Identify recurring issues and flag them for possible process or documentation improvements.
- Provide general administrative support to People Operations during peak periods.
- Track and record all helpdesk interactions with accurate data for reporting and trend analysis.
- Help maintain documentation and knowledge base content for self-service.
- Triage incoming questions and route to HR Admin, Lifecycle, Talent Acquisition or HRIS as required.
- Ensure confidentiality and adherence to governance standards in all interactions.
- Respond to employee queries via the helpdesk system with professional, accurate, and timely resolutions.
- Support new joiners with People systems, documentation and policy questions during onboarding.
- Update helpdesk FAQs, scripts and response templates to reduce repeat questions.
What they are asking for
- 1–3 years in HR support, customer service or a People Operations role.
- Basic understanding of HR processes and employee lifecycle stages.
- Good organisational skills and ability to handle multiple queries.
- Strong communication skills with the ability to simplify information for employees.
- Comfort with helpdesk or ticketing systems and HR platforms.
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