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Workflow Analyst
About this role
Airtel Nigeria is recruiting for a Workflow Analyst to identify bottlenecks in IT processes, gather requirements, analyse workflow data and drive cross functional process improvements. The role focuses on making IT document business processes more efficient, accurate and cost effective, with supervision by the Organization Enterprise Personnel in Lagos. The position involves requirements gathering, process mapping, monitoring KPIs, and coordinating with IT, operations and business teams to implement changes. It also covers application management across the organisation and governance of releases, ensuring compliance with telecom, security and data privacy standards. The role requires strong stakeholder management, data analysis, and experience with automation and integration technologies.
What you would do
- Gather stakeholder requirements and translate them into actionable solutions.
- Analyse existing business processes to identify inefficiencies.
- Recommend process improvements and automation opportunities.
- Map and document workflows, procedures and requirements.
- Monitor workflow performance using KPIs and operational data.
- Coordinate policies and functions with IT for smooth operations across teams.
- Collaborate with IT, operations and business teams to implement changes.
- Create reports, dashboards, process documentation and performance metrics.
- Manage critical applications across the organisation (integration apps, middleware, Oracle ERP, related apps).
- Govern releases and deployments, ensuring compliance with standards and minimal disruption.
What they are asking for
- Bachelor’s degree in Information Technology, Computer Science, Industrial Engineering, Operations Management or related field.
- Certifications such as PMP, PRINCE2, or CBAP (advantageous).
- 8+ years’ experience in system automation."
- Proven skills in Microsoft Excel, data analysis, process mapping and workflow automation.
- Strong communication, documentation, status reporting and presentation skills.
- Experience in requirement gathering and project management, with stakeholder management abilities.
- Knowledge of OCP, Linux, application integrations, APIs and networking.
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