About this role
A Waitress role at Panthera Restaurant, a fine dining establishment. The position requires owning an assigned dining station, delivering personalised service, and maintaining luxury presentation standards while following SOPs and safety guidelines.
What you would do
- Take ownership of an assigned dining station and ensure it is clean, organised, and set to luxury presentation standards before and during service.
- Provide welcoming, sophisticated, and highly personalised table service to guests, guiding them through the dining journey.
- Engage with guests to ensure satisfaction, handle minor adjustments, and report complex feedback to the Head Waiter or Restaurant Manager.
- Demonstrate thorough knowledge of the full food and beverage menu, including ingredients, techniques, and pairings.
- Take guest orders with accuracy using the POS system and input modifications correctly.
- Adhere to SOPs regarding dietary restrictions and allergies and communicate these to the kitchen.
What they are asking for
- Minimum of 3 years' proven waiting/service experience in a high-end restaurant, hotel, or fine dining establishment.
- Hands-on experience with POS systems, digital order processing, and payment terminals.
- Must stay around Maitama axis and be willing to work shifts (day and night).
- Strong ability to memorise food and beverage ingredients, culinary techniques, and allergen risk factors.
- Strong physical stamina, speed, and composure under high-pressure, fast-paced service conditions.
- Flawless verbal communication and interpersonal skills with a strong guest-first service mindset.
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