Virtual Banker, Africa China Banking

About this role

The role is a Lagos-based Virtual Banker responsible for resolving customer complaints and complex queries for Africa China Banking clients, ensuring a consistent and positive brand experience. It is with Stanbic IBTC and focuses on complaint management and dispute resolution.

What you would do

• Resolve customer complaints and complex queries for Africa China Banking clients
• Adhere to complaint management and dispute resolution processes
• Maintain a consistent and positive brand experience for Africa China Banking clients
• Contribute to minimising reputational risk and customer attrition through effective dispute resolution

What they are asking for

• Mandarin speaking
• 1-3 years of experience in operations, channel, call centre, helpdesk - service, support or project implementation and management
• Experience in telecommunications support
• Understanding of Stanbic IBTC's products and services
• Conceptual and practical knowledge of credit procedures, policies and standards
• Computer literacy (Word, Excel and PowerPoint) and a BSc in Social Science or related field; Masters and professional certifications are an added advantage

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