Vice President, Client Success

About this role

Virta Health seeks an experienced Vice President of Client Success to drive revenue growth from the existing client base while scaling the client success and implementation teams. The role focuses on self-insured employers, large health plans and health industry partners, with an emphasis on strategic, organizational, and operational preparation for scale. The VP will lead executive engagement with employer and health plan customers, develop and optimize systems and processes, and manage renewals and expansions. The position involves building relationships with key executives, partnering on goals and KPIs, and ensuring high-quality service across a growing customer base. The role is remote-first with office hubs in Denver and San Francisco, and pays between $275,000 and $300,000 annually.

What you would do

• Serve as the executive lead for Employer and Health Plan customer segments, including the Implementation function.
• Grow and evaluate systems, processes, and personnel to keep pace with customer growth.
• Grow and manage revenue from the existing book of business.
• Provide top level service to the customer base with analytical reporting on ROI and savings.
• Develop and deepen relationships with executives in large employer and health plan clients.
• Partner with customers on program goals and KPIs and communicate Virta ROI.
• Manage and mentor a team of client success and implementation managers and drive efficiency.
• Drive account expansions and renewals, identifying renewal risks and implementing remediation.
• Collaborate with the Patient Marketing team to drive access and best practice adoption.
• Advocate for customers internally to refine the customer and patient experience, including onboarding and billing.

What they are asking for

• 15+ years of Commercial Leadership experience in healthcare, with focus on large employers and health plans.
• Proven track record of strategies that drive revenue growth through expansion and retention.
• Deep knowledge of the healthcare ecosystem and industry trends.
• Experience scaling a Client Success organisation and mentoring growing teams.
• Experience managing and growing other people leaders.
• Strong problem-solving abilities and ability to initiate new projects.
• Leadership presence with strong communication, project leadership and interpersonal skills.
• Ability to work cross-functionally in a fast-paced, evolving company.
• Experience architecting durable AI systems that improve cross-functional efficiency.

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