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UP Exchange Operations Officer
About this role
The UP Exchange Operations Officer supports and maintains UP Exchange payment platforms, leading complex technical investigations, client integrations and incident resolution for Lagos-based operations. It targets candidates with strong technical and operational expertise in payment systems, APIs and Linux-based environments.
What you would do
- Lead technical integration and onboarding of clients and financial institutions onto UP Exchange platforms.
- Monitor and investigate failed, pending, or unsuccessful transactions and support API and payment integrations.
- Analyse transaction data using SQL/PostgreSQL and troubleshoot applications and infrastructure with relevant tools.
- Own complex technical incidents, coordinate resolution within SLAs and perform root-cause analysis.
- Support production deployments, configuration changes and post-deployment verification; conduct various tests for new services and APIs.
- Maintain technical documentation, SOPs and guides; mentor junior analysts and coordinate with multiple teams and stakeholders.
What they are asking for
- Bachelor’s degree in Computer Science, Information Technology, Computer Engineering or related field.
- Minimum 5 years of experience in technical support, payment technology, digital banking or related environments.
- Hands-on experience with APIs, payment integrations, databases and Linux-based applications.
- Strong documentation, reporting, problem-solving, communication and stakeholder management skills.
- Good understanding of Linux environments, Docker, Nginx, SSH, and deployment processes.
- Proficiency in SQL/PostgreSQL and understanding of REST APIs, JSON, HTTP/HTTPS and API testing tools.
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