All jobs
Unit Head, Quality Assurance & Analytics, E-Business Operations
About this role
Unit Head, Quality Assurance & Analytics for E-Business Operations at Access Bank in Lagos. The role oversees quality assurance activities, ensures adherence to internal controls and risk management, and reports QA findings to the Group Head. It is suitable for a senior QA/operations professional with at least six years of relevant experience.
What you would do
- Ensure adherence to internal controls and risk management practices
- Keep the Group Head informed with quality assurance reports
- Coordinate group meetings and training
- Drive process improvement to enhance customer experience and operational efficiency
- Oversee quality assurance activities across E-Business Operations, including spot checks and process audits
- Mentor and train QA team members on processes, audit expectations, and documentation standards
What they are asking for
- First degree in any discipline with a minimum of Second Class honours
- Masters degree will be an advantage
- Recognised professional certification will be an added advantage
- Minimum of six years relevant experience
- Ability to lead a team and make sound judgments based on QA findings
- Familiarity with core banking systems (e.g., Flexcube), switching platforms, and digital banking interfaces
Listing details are summarised from the source. Always confirm the role and the employer on the original posting before applying, and never pay to apply for a job.