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Travel Specialist
About this role
A full-time Travel Specialist in Lagos responsible for researching and securing flights, creating and adjusting itineraries, handling ticketing and refunds, and advising clients on travel requirements. The role involves coordinating with airlines and suppliers, managing records, and providing client support before, during, and after travel.
What you would do
- Search and recommend domestic and international flights based on client needs and budget
- Make and manage flight reservations and issue tickets
- Prepare, modify and reroute travel itineraries
- Process flight changes, cancellations, refunds and ticket exchanges
- Advise clients on baggage allowances, documents, and airport procedures
- Monitor schedules and assist clients before, during and after trips
What they are asking for
- Experience in airline reservation and ticketing
- Strong customer service and communication skills
- Ability to plan itineraries and calculate fares
- Problem-solving and negotiation skills
- Attention to detail and time management
- Proficiency with travel technology/GDS and related tools
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