Travel Specialist

About this role

A Travel Specialist is needed to assist clients with bookings and travel arrangements, including flight changes, itineraries, and related services. The role targets applicants in Lagos for a full-time position with GIG Mobility, with duties covering customer support, ticketing, and liaison with airlines and suppliers.

What you would do

• Provide pre, during, and post-trip assistance to clients.
• Process flight changes, cancellations, refunds, and ticket exchanges per airline policies.
• Prepare and modify travel itineraries, including rebooking and rerouting.
• Identify opportunities for additional travel services (hotels, transfers, travel insurance, tours).
• Monitor flight schedules and operational changes (delays, cancellations).
• Maintain accurate customer and booking records and handle complaints professionally.

What they are asking for

• Experience in sales and relationship management.
• Proficiency with travel technology or GDS systems.
• Strong customer service, communication, and negotiation skills.
• Ability to plan itineraries, calculate fares, and manage airline reservations and ticketing.
• Attention to detail and time management.
• Knowledge of airline rules, fare conditions, and travel regulations.

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