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Travel Specialist
About this role
A Travel Specialist role in Lagos for The GIG Group, handling flight bookings, itineraries and client travel support for domestic and international trips. The position focuses on delivering value to clients and maintaining accurate records while working with airlines and travel suppliers.
What you would do
- Search and recommend flights based on client needs and budgets
- Make flight reservations and issue airline tickets
- Prepare and modify travel itineraries including rebooking and rerouting
- Process flight changes, cancellations, refunds and ticket exchanges
- Advise clients on baggage, documentation, airport procedures and airline requirements
- Maintain records and liaise with airlines and suppliers while ensuring policy compliance
What they are asking for
- Experience in airline reservation and ticketing preferred
- Strong customer service and communication skills
- Ability to plan itineraries and calculate fares
- Problem-solving and negotiation abilities
- Attention to detail and time management
- Familiarity with travel technology or GDS systems
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