Tracking & Recovering Officer

About this role

Ascentech Services Limited seeks a Tracking and Recovering Officer for its Lagos head office. The role focuses on monitoring loan repayments, tracking overdue accounts, and carrying out recovery activities through calls and field visits to reduce defaults and meet targets. The position is full-time and based in Ikeja, Lagos. The employer provides HR and recruitment support services across Nigeria, with operations in Lagos, Ibadan and expanding presence in India.

What you would do

• Track repayment schedules to identify overdue and delinquent accounts.
• Contact borrowers via calls, SMS, emails, and field visits to secure repayments.
• Negotiate repayment plans and follow up on commitments.
• Maintain accurate recovery records and an updated database of overdue accounts.
• Identify potential fraud and escalate high-risk cases to risk or legal teams.
• Prepare daily, weekly, and monthly reports on recovery and delinquency trends.
• Ensure all collection activities comply with company policies and regulations.

What they are asking for

• B.Sc. or HND in Finance, Accounting, Business, Economics or related fields.
• 1–3 years in debt recovery, collections or loan monitoring within fintech or banking.
• Proficiency in Microsoft Excel and loan management systems.
• Strong negotiation, analytical reporting, and communication skills.
• Willingness to conduct field visits across Lagos and work with minimal supervision.

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