Tracking and Recovery Officer

About this role

Ascentech Services Limited is hiring a Tracking & Recovery Officer for their Lagos head office. The role involves monitoring loan repayments, tracking overdue accounts, locating delinquent borrowers and applying recovery strategies through calls and field visits. The job requires engaging with borrowers, maintaining records, and ensuring compliance with company policies and regulations. It targets candidates with experience in debt recovery, preferably in fintech or banking, and who can conduct field visits across Lagos. The employer is a human resource solutions provider established in 2013 with a Lagos base.

What you would do

• Maintain accurate recovery records and an updated database of overdue accounts
• Contact borrowers via calls, SMS, emails, and field visits to secure repayments
• Ensure all collection activities comply with company policies and regulations
• Identify potential fraud and escalate high-risk cases to risk or legal teams
• Prepare daily, weekly, and monthly reports on recovery and delinquency trends
• Track repayment schedules to identify overdue and delinquent accounts
• Negotiate realistic repayment plans and follow up on payment commitments

What they are asking for

• Proficiency in Microsoft Excel and loan management systems
• 1–3 years in debt recovery, collections, or loan monitoring within fintech or banking
• B.Sc. or HND in Finance, Accounting, Business, Economics, or related fields
• Strong negotiation, analytical reporting, and ability to handle difficult conversations
• Willingness to conduct field visits across Lagos and work with minimal supervision

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