Ticketing Officers in a Reputable Transportation Company - Excel and Grace Consulting

About this role

A reputable transportation company in Lagos is hiring a Ticketing Officer to handle passenger bookings, ticket sales, and ticketing records while ensuring a smooth passenger experience. The role focuses on managing bookings, payments, schedules and providing information on routes, fares and departures. It requires attention to detail, reliability and good customer service. The position is based in Okota, Lagos and reports to the Terminal Manager or Operations Manager. The employer operates within the transportation sector and seeks candidates with relevant ticketing or customer service experience.

What you would do

• Respond to passenger enquiries, complaints and booking-related issues professionally
• Prepare daily ticket sales and revenue reports
• Prevent ticketing errors, unauthorised discounts and revenue leakages
• Maintain accurate passenger records and comply with ticketing procedures
• Coordinate with terminal and operations teams to ensure timely departures and passenger readiness
• Issue tickets and receipts with proper documentation of transactions
• Manage passenger bookings, sales, reservations and cancellations
• Provide accurate information on travel schedules, routes, fares and departure times
• Receive and reconcile ticket payments and maintain daily sales records

What they are asking for

• OND, HND or Bachelor's Degree in Business Administration, Accounting, Marketing or related field
• 1 - 3 years' experience in ticketing, customer service, cashiering or transportation operations
• Ability to work under pressure and manage multiple bookings
• Willingness to work flexible shifts when required
• Proficiency in Microsoft Office and familiarity with ticketing or booking software
• Good numerical, communication and customer service skills
• High level of accuracy, honesty, accountability and attention to detail
• Key competencies include customer service and communication, problem-solving, teamwork, cash handling, integrity and revenue accountability
• Attention to detail and record-keeping

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