Ticketing Officer

About this role

Excel and Grace Consulting seeks a detail‑oriented Ticketing Officer based in Lagos. The role involves managing passenger bookings, ticket sales, travel schedules, and ticketing records to ensure a smooth passenger experience. The company describes itself as a Nigerian, privately owned firm providing financial and business consulting with expertise across human capital development, operations, and related fields. The position requires handling reservations, issuing tickets, and maintaining accurate sales records while coordinating with terminal and operations teams. The candidate should have relevant education and experience in ticketing or related areas, and strong numerical and customer service skills.

What you would do

• Manage passenger bookings, ticket sales, reservations and cancellations
• Provide accurate information on travel schedules, routes, fares and departure times
• Issue tickets and receipts with proper documentation of transactions
• Receive and reconcile ticket payments and maintain daily sales records
• Respond to passenger enquiries, complaints and booking-related issues professionally
• Coordinate with terminal and operations teams to ensure timely departures and passenger readiness
• Prepare daily ticket sales and revenue reports
• Prevent ticketing errors, unauthorised discounts and revenue leakages
• Maintain accurate passenger records and comply with ticketing procedures

What they are asking for

• OND, HND or Bachelor's Degree in Business Administration, Accounting, Marketing or a related field
• 1 - 3 years' experience in ticketing, customer service, cashiering or transportation operations
• Good numerical, communication and customer service skills
• Proficiency in Microsoft Office and familiarity with ticketing or booking software
• High level of accuracy, honesty, accountability and attention to detail
• Ability to work under pressure, manage multiple bookings and work flexible shifts when required
• Key competencies: customer service and communication; cash handling and basic financial reconciliation; attention to detail and record-keeping; problem-solving and teamwork; integrity and revenue accountability

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