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Thrift Officer - MFB
About this role
The role is for a Thrift Officer in Deposit Mobilisation, based in Onitsha, Anambra. It involves engaging with traders and customers to support savings goals, promote deposit products and achieve customer acquisition and deposit targets. The officer will build and maintain customer relationships, mobilise daily savings and deposits, process contributions accurately, and refer customers for appropriate banking services. The position offers opportunities to gain experience in customer relationship management, deposit mobilisation, sales and business development with potential for progression. The employer provides services in human capital development, expatriate and immigration services, recruitment, background checks, and outsourcing.
What you would do
- Report incidents, security concerns, customer complaints, defaults and other issues to the Team Lead
- Return funds to the Bank within cut-off times and remit all collections to the designated teller with receipt
- Handle customer enquiries professionally and escalate unresolved issues
- Identify customer needs and refer to Sales/Relationship Officer for suitable services
- Educate customers on savings and deposit products
- Safeguard customer funds and ensure collections are not mingled with personal funds
- Maintain records of interactions, collections, new accounts, deposits and activities
- Monitor savings activities and notify customers of withdrawal, maturity or target dates
- Visit and maintain regular contact with registered customers and collect daily savings/deposits
- Identify and onboard new customers, complete KYC and registration procedures in assigned area to build deposits and relationships
What they are asking for
- 0-2 years experience in deposit mobilisation, POS agency or market trading is an advantage
- Knowledge of the Onitsha market environment and ability to provide credible guarantors
- Minimum education: SSCE/WAEC; OND/HND is an advantage
- Numerate with ability to keep accurate records
- Must be able to operate in the Onitsha market environment
Listing details are summarised from the source. Always confirm the role and the employer on the original posting before applying, and never pay to apply for a job.