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Terminal Operations and Business Development Manager
About this role
The role is for a Terminal Operations and Business Development Manager based in Lagos. It combines managing terminal day-to-day operations with driving business growth through sales, marketing, and strategic partnerships. The employer, Excel and Grace Consulting, is a management consulting firm with over 18 years of experience and a focus on delivering business solutions to SMEs across several countries. The position targets someone commercially minded who can lead staff, improve revenue, and strengthen customer relationships. The company emphasises operations efficiency, safety, service quality, and compliance with policies.
What you would do
- Direct terminal staff and assign tasks while ensuring accountability and teamwork.
- Monitor revenue, sales performance, customer feedback, and operational efficiency; take corrective actions as needed.
- Drive sales and marketing activities to promote services and raise market visibility.
- Prepare reports on business development, revenue, operations, and growth opportunities.
- Resolve customer complaints promptly and implement improvements to satisfaction and retention.
- Build and sustain relationships with existing customers, potential clients, partners, and stakeholders.
- Ensure accurate operational records, cash handling, revenue reconciliation, and preventing leakages.
- Manage terminal resources, facilities, equipment, and operating expenses for cost control.
- Identify and pursue business opportunities including corporate accounts, institutional clients, and strategic partnerships.
- Implement management directives and propose improvements to operations and performance.
What they are asking for
- Bachelor's Degree or HND in Business Administration, Transport Management, Marketing, Management or related field.
- Experience in customer acquisition, sales generation, client relationship management, and business development.
- Minimum of 5 years' relevant experience in terminal operations, transportation, logistics, sales or related fields.
- Experience managing staff, resources, and operations.
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