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Terminal Manager
About this role
A Lagos-based company in human capital development and management consultancy is recruiting a Terminal Manager to oversee daily terminal operations, staff coordination, and customer service. The role focuses on ensuring smooth trips, safety, revenue protection, and adherence to company standards. It targets individuals with extensive experience in transportation, logistics, or terminal management, particularly in interstate operations. The employer provides services across HR, payroll, learning and development, and related areas. The position is full-time in the company’s Operations department.
What you would do
- Oversee day-to-day terminal operations
- Coordinate vehicle departures, arrivals, passenger movement, boarding and scheduling
- Ensure timely execution of trips and terminal activities
- Monitor terminal resources and utilisation
- Monitor service quality and implement improvements for passenger experience
- Handle passenger complaints and operational concerns
- Supervise terminal staff, drivers and other personnel
- Allocate duties and ensure adequate staffing
- Monitor attendance, discipline, productivity and performance
- Prepare operational reports and monitor performance against targets
What they are asking for
- Bachelor's degree or HND in Business Administration, Transport Management, Logistics, Operations Management or a related field
- Strong knowledge of terminal and passenger operations
- Minimum five years of industry experience as a transportation, logistics, terminal, fleet or operations manager in a reputable interstate transportation company
- Good communication and leadership skills
- Ability to work under pressure and manage multiple operational demands
- Male candidates preferred based on current operational requirements
- Key competencies in communication, customer service, leadership, safety, accountability, problem solving, conflict management, attention to detail, and operational planning
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