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Telesales Team Lead
About this role
Role: Telesales Team Lead for M-KOPA in Lagos. The job involves leading and coaching telesales agents across voice and non-voice channels, monitoring performance to hit targets, and coordinating with other teams to execute sales strategies.
What you would do
- Lead, mentor, and coach telesales agents across voice and non-voice channels
- Drive outbound teams to meet sales, revenue, and conversion targets
- Monitor KPIs and conduct regular reviews with actionable goals
- Collaborate with cross-functional teams to execute sales strategies and campaigns
- Oversee fulfilment and delivery coordination, stock availability, and escalation of fulfilment risks
- Use data analytics to identify patterns and inform senior management decisions
What they are asking for
- Bachelor's degree in Business Administration, Marketing, Communications or a related field
- Demonstrated 2+ years of experience in a leadership role in telesales, customer service or sales management, specialising in non-voice channels such as email, chat, or social media
- Strong leadership and team management ability with proficiency in CRM systems, telephony and sales automation tools
- Proven analytical skills, trend recognition, and data-informed decision-making
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