Telesales Representative

About this role

Newedge Finance Limited, a Nigerian fintech licensed by the Central Bank of Nigeria, is looking for a Telesales Representative to join in Lagos (Ogba area) on a contract basis. The role involves handling outbound calls, providing product information, resolving customer inquiries, and selling company services while maintaining professionalism. The position targets individuals who live near Ogba, Ikeja, Berger and surrounding areas, and offers performance-based rewards and growth opportunities. The company operates in digital lending and aims to support customer interactions and lead follow-ups. The role may include remote work after an initial probation period.

What you would do

• Make outbound calls to prospective and existing customers
• Provide accurate information about products and services
• Document customer interactions and update records
• Follow up on leads and maintain customer relationships
• Handle customer inquiries and complaints professionally
• Escalate complex issues to the appropriate department
• Achieve daily, weekly, and monthly performance targets
• Follow up on leads and maintain customer relationships
• Maintain professionalism in all customer interactions
• Collaborate with relevant teams to resolve customer issues

What they are asking for

• Minimum of NCE, OND, HND, or BSc or equivalent qualification with relevant experience
• Previous call centre, telesales, or customer service experience is an advantage
• Excellent communication and interpersonal skills
• Basic computer literacy and smartphone proficiency
• Must possess an Android phone with at least 3GB RAM
• Ability to work in a target-driven environment
• Strong persuasion and negotiation skills

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