Telesales Officer in a Financial Institution - TeamAce Limited

About this role

A telesales role in a Lagos-based financial institution for full-time, onsite work with shift options. The job involves handling customer enquiries and loan processing, driving new customer acquisitions, closing sales, and maintaining relationships while meeting service standards and KPIs. Candidates should have experience in telesales or related sales fields, strong communication and negotiation skills, and a BSc degree with 0 to 2 years of experience. Evening shifts may be work-from-home and some Saturdays may be required depending on the shift. The employer operates in a financial services sector and requires delivery against sales targets and customer service benchmarks.

What you would do

• Provide feedback on customer needs, products and processes to support business improvement
• Attend to customer enquiries, complaints, loan processing, and other requests within service standards
• Process loan transactions in line with company policies and procedures
• Drive customer acquisition through assigned and self-generated leads to achieve sales targets
• Engage customers, close sales, provide application support, and maintain existing relationships
• Deliver excellent customer service while meeting assigned KPIs and performance targets

What they are asking for

• Experience in telesales, telemarketing, direct sales, customer acquisition or related sales roles (preferred)
• Strong relationship-building, negotiation, and problem-solving skills
• Excellent communication and interpersonal skills
• Self-motivated, target-driven, able to work in a fast-paced environment
• BSc degree in any field
• 0–2 years of relevant work experience
• Willingness to work in morning, day, afternoon, and evening shifts; evening shifts may be work-from-home
• Candidates may be required to work on Saturdays depending on shift

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