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Telesales Officer
About this role
A Telesales Officer role based in Lagos for HYT Nigeria, focused on driving customer acquisition and providing virtual sales and support for financial solutions to individuals and small businesses across Nigeria.
What you would do
- Handle customer enquiries, loan applications, complaints and other interactions within SLAs
- Drive customer acquisition through assigned and self-generated leads
- Meet sales, revenue and customer acquisition targets
- Ensure loan transactions are processed accurately per company policies
- Provide excellent customer service across relevant channels
- Maintain KPIs and contribute to continuous product and process improvements
What they are asking for
- BSc degree in any field
- 0 to 2 years in telesales, sales, customer service or related role
- Excellent communication and interpersonal skills
- Strong relationship-building and negotiation skills
- Good problem-solving and troubleshooting abilities
- Self-motivated with a strong sense of ownership; able to thrive in a fast-paced, target-driven environment
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