All jobs
Telesales Officer
About this role
The role is for a Telesales Officer based in Lagos, employed by TeamAce Limited. The company describes its work as helping businesses improve through people, processes, data and technology, taking tailored approaches to diverse challenges. The job is fully onsite with shift work, and may include Saturday work depending on the shift. The role focuses on acquiring customers, handling enquiries and complaints, processing loans, and delivering service that meets set targets and KPIs. It involves providing feedback to support business improvement and maintaining relationships with existing customers.
What you would do
- Drive customer acquisition through assigned and self-generated leads to meet sales targets
- Engage customers, close sales and provide application support
- Attend to customer enquiries, complaints, loan processing and other requests within service standards
- Process loan transactions in line with company policies
- Deliver excellent customer service while meeting KPIs and performance targets
- Maintain and develop relationships with existing customers
- Provide feedback on customer needs, products, and processes to inform improvements
- Support business improvement initiatives through customer information and insights
- Work within shifts including morning, day, afternoon, and evening
- Possibly work on Saturdays depending on shift assignments
What they are asking for
- BSc degree in any field
- 0–2 years of relevant work experience
- Experience in telesales, telemarketing, direct sales, customer acquisition or related roles is an advantage
- Excellent communication and interpersonal skills
- Strong relationship-building, negotiation and problem-solving abilities
- Self-motivated, target-driven and able to work in a fast-paced environment
- Willingness to work in shifts including evenings and Saturdays as required
Listing details are summarised from the source. Always confirm the role and the employer on the original posting before applying, and never pay to apply for a job.