Telesales & Customer Support Representative

About this role

Role: Telesales and Customer Support Representative for Myafrimall Logistics Limited in Lagos (Ogba). It is a full-time, evening-shift position from 3:00 PM to 11:00 PM, Monday to Saturday. The role involves engaging prospective and existing clients across Africa via chat and phone, promoting frozen food products and cold-chain services, answering inquiries, and closing sales.

What you would do

• Respond promptly and professionally to client enquiries across online channels and direct calls.
• Market frozen food products and distribution services to leads across regional markets.
• Build trust with potential buyers.
• Handle product and pricing objections.
• Follow up with prospects and close sales orders.
• Maintain communication with existing customers to secure repeat orders and high satisfaction.

What they are asking for

• Bachelor's Degree.
• 1-3 years of experience in relevant roles.
• Proven track record in telesales, digital sales, telemarketing, or active customer service.
• Experience in food items, retail, or logistics is a strong plus.
• Exceptional conversational skills, fluent, confident, and persuasive in speech and writing.
• Strong ability to negotiate, handle objections, and close deals via chat and phone.

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