About this role
Role: Telesales and Customer Support Representative for Myafrimall Logistics Limited in Lagos (Ogba). It is a full-time, evening-shift position from 3:00 PM to 11:00 PM, Monday to Saturday. The role involves engaging prospective and existing clients across Africa via chat and phone, promoting frozen food products and cold-chain services, answering inquiries, and closing sales.
What you would do
- Respond promptly and professionally to client enquiries across online channels and direct calls.
- Market frozen food products and distribution services to leads across regional markets.
- Build trust with potential buyers.
- Handle product and pricing objections.
- Follow up with prospects and close sales orders.
- Maintain communication with existing customers to secure repeat orders and high satisfaction.
What they are asking for
- Bachelor's Degree.
- 1-3 years of experience in relevant roles.
- Proven track record in telesales, digital sales, telemarketing, or active customer service.
- Experience in food items, retail, or logistics is a strong plus.
- Exceptional conversational skills, fluent, confident, and persuasive in speech and writing.
- Strong ability to negotiate, handle objections, and close deals via chat and phone.
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