Telesale Executive in a Financial Institution - TeamAce Limited

About this role

A financial institution in Lagos is hiring a Telesale Executive for full-time, onsite work with shift options. The role involves engaging customers, closing sales, handling enquiries and complaints, processing loan transactions, and maintaining customer relationships to meet sales targets and KPIs. The job includes driving customer acquisition from assigned and self-generated leads and providing feedback to support business improvements. Candidates should have a good university degree, strong communication and interpersonal skills, and 0–2 years’ relevant experience. Some shifts may require Saturday work; evening shifts may be work-from-home.

What you would do

• Engage customers and close sales
• Provide application and loan processing support
• Maintain and grow existing customer relationships
• Drive customer acquisition from assigned and self-generated leads
• Respond to customer enquiries and complaints within service standards
• Process loan transactions per policies and procedures
• Deliver customer service and meet KPIs and targets
• Provide feedback on customer needs, products and processes
• Support business improvements with insights
• Attend to shifts including morning, day, afternoon, and evening

What they are asking for

• BSc degree in any field
• Excellent communication and interpersonal skills
• 0–2 years of relevant work experience
• Self-motivated, target-driven and able to work in a fast-paced environment
• Experience in telesales, telemarketing, direct sales or related roles is an advantage
• Strong relationship-building, negotiation and problem-solving skills
• Willingness to work on Saturdays depending on shift
• Evening shifts may be work-from-home

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