Telesale Executive

About this role

TeamAce Limited in Lagos is seeking a Telesale Executive. The role involves driving customer acquisition through both assigned and self-generated leads, engaging customers, closing sales, providing application support, and maintaining relationships with existing customers. You will handle customer enquiries, complaints, loan processing, and other requests within service standards, and ensure loan transactions align with company policies. The position focuses on delivering high-quality customer service while meeting KPIs and sales targets, and providing feedback to support business improvements.

What you would do

• Drive customer acquisition through assigned and self-generated leads to meet sales targets
• Engage customers, close sales, provide application support, and maintain existing customer relationships
• Attend to customer enquiries, complaints, loan processing, and other requests within service standards
• Process loan transactions in line with company policies and procedures
• Deliver excellent customer service while meeting KPIs and performance targets
• Provide feedback on customer needs, products, and processes to support business improvement

What they are asking for

• BSc degree in any field
• 0 to 2 years of relevant work experience
• Experience in telesales, telemarketing, direct sales, customer acquisition, or related sales roles is a plus
• Excellent communication and interpersonal skills
• Strong relationship-building, negotiation, and problem-solving skills
• Self-motivated, target-driven, able to work in a fast-paced environment

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