Telesale Executive

About this role

A financial institution is hiring a Telesale Executive to be based in Lagos. The role is full-time and onsite with shifts, including some evening and possible Saturday work. The job involves driving customer acquisition, handling sales over the phone, processing loan transactions, and delivering customer service within set standards. You will engage customers, close sales, provide application support, handle inquiries and complaints, and provide feedback to improve products and processes. The position targets meeting sales KPIs and involves working in a fast-paced environment.

What you would do

• Generate and close sales from assigned and self-generated leads
• Engage customers and provide application support to secure sales
• Attend to customer enquiries, complaints, loan processing, and requests
• Process loan transactions following company policies and procedures
• Deliver high-quality customer service while meeting KPIs and targets
• Build and maintain relationships with customers
• Provide feedback on customer needs, products, and processes to inform improvements
• Work across morning, day, afternoon, and evening shifts
• Possibly work on Saturdays depending on shift
• Maintain compliance with internal policies and procedures

What they are asking for

• B.Sc. degree in any field
• 0–2 years of relevant work experience
• Experience in telesales, telemarketing, direct sales, customer acquisition or similar roles is a plus
• Excellent communication and interpersonal skills
• Strong relationship-building, negotiation, and problem-solving abilities
• Self-motivated, target-driven, capable of performing in a fast-paced environment

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