About this role
Torah Holdings Limited is a diversified company with activities in real estate, investment and financial advisory, and communications. They are looking for a full-time Telemarketer to work in Abuja, reporting to the Sales Manager. The role involves contacting customers by phone to promote products and services, generate leads, schedule appointments, and assist with sales conversions, while following scripts and guidelines. The position focuses on meeting targets for calls and leads, maintaining records, and providing feedback from customer interactions. The company emphasises a client-focused approach and measurable impact in its operations.
What you would do
- Escalate complex customer enquiries to the appropriate department.
- Follow approved call scripts and communication guidelines.
- Meet daily, weekly, and monthly call and lead-generation targets.
- Follow up on enquiries and previous customer interactions.
- Submit daily and weekly telemarketing reports.
- Introduce and explain the company’s products and services.
- Schedule appointments and sales meetings where necessary.
- Make outbound calls to prospective and existing customers.
- Handle basic customer enquiries professionally.
- Maintain accurate records of calls, customer responses, and follow-up activities.
What they are asking for
- SSCE, OND, HND, or Bachelor’s Degree.
- Clear speaking voice and good listening skills.
- Basic computer skills and the ability to maintain customer records.
- Excellent telephone communication skills.
- Strong organisational skills and attention to detail.
- Ability to persuade customers without being aggressive.
- Previous experience in telemarketing, telesales, customer service, or call centre operations is an advantage.
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