About this role
The role is for a Tele-Collector based in Lagos, employed full-time by Inguest Global Partners Limited. The company describes itself as a business solutions and service advisory group that helps clients design and deploy growth and innovation solutions. The Tele-Collector will contact customers with past due loans, negotiate repayment plans, document interactions, and follow up to secure payments. The job also mentions a focus on customer acquisition and growing retail banking volumes, including opening various types of accounts. Eligibility includes a completed NYSC, a BSc with at least three years of relevant experience, and strong analytical and product-focused skills.
What you would do
- Contact customers with overdue loan payments by phone or electronic means
- Negotiate repayment plans and settlement offers to recover delinquent accounts
- Document all collection efforts and customer interactions in the collection report
- Follow up daily with promise to pay through phone and email or other channels
- Engage in activities to drive customer acquisition and retail banking growth as part of the role
- Collaborate with product and engineering leadership to inform platform-related decisions
- Analyse data to support feature designs and recommendations
- Identify market problems and propose clear, logical product and service solutions
- Maintain records of collection activities and outcomes
- Meet performance targets related to collections and customer engagement
What they are asking for
- Bachelors degree (B.Sc) from a reputable institution
- Minimum of 3 years of relevant experience
- Must have completed NYSC
- Strong analytical skills and ability to leverage data for decisions
- Customer-oriented and driven by delivering valuable products
- Ability to critically analyse market problems and propose solutions
- Ability to collaborate with product and engineering leadership
- Experience in collections or related financial services roles
- Desire to drive retail banking growth and account openings
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