Telco Project / Product Manager (Hybrid) in a Computer / Telecommunication Company

About this role

A computer or telecommunications company in Lagos is recruiting a Telco Project / Product Manager for a full-time, hybrid role based in Lekki Phase 1. The role involves managing project and product lifecycles, coordinating resources, and improving customer engagement through content and touchpoints. Responsibilities include budgeting, maintaining configuration and issue records, resolving escalated product issues, and ensuring alignment with company goals. The position requires experience in project management, preferably PMP certification, and a background in software development or coordination with developers. Salary is described as very attractive, with the company seeking candidates who can manage multiple projects and communicate effectively.

What you would do

• Manage campaign budgets, track expenditures and optimise resource allocation.
• Develop and maintain monthly configuration and issue resolution records.
• Enhance customer engagement and retention features by improving content and touchpoints.
• Ensure content and notifications meet product management objectives for new and existing products.
• Maintain an issue resolution rate of 85%–90% monthly and implement improvements.
• Address escalated issues involving the product team promptly.
• Provide product management and support aligned with company goals.
• Identify opportunities for system enhancements to improve productivity and product quality.
• Collaborate with partners and stakeholders to foster effective communication.
• Oversee the full product lifecycle from concept to retirement and share knowledge with the team.

What they are asking for

• Project Management Professional (PMP) certification and/or relevant experience is an advantage.
• Bachelor's degree in Computer Science, Information or Business Sciences, or related fields.
• 2 to 3 years' experience in a project management role.
• Ability to identify and mitigate project risks.
• Experience managing multiple projects simultaneously.
• Strong time management, analytical and problem-solving skills.
• Knowledge of project management principles, methodologies and tools.
• Background in software development or liaising with software developers.
• Knowledge of JIRA is an added advantage.
• Excellent verbal and written communication skills.

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