Telco Project / Product Manager (Hybrid)

About this role

A Lagos-based computer/telecommunications company is recruiting for a Telco Project/Product Manager on a hybrid basis. The role involves managing partner and stakeholder relationships, overseeing the product lifecycle from ideation to retirement, and contributing to customer engagement and content quality. The position requires experience in project management, preferably with PMP certification, and a background in software development or collaboration with software teams. The employer seeks candidates with strong communication, time management and problem-solving skills, and proficiency in Microsoft Office, JIRA is an advantage.

What you would do

• Manage relationships with partners and stakeholders to support communication and collaboration.
• Maintain monthly configuration and issue resolution records for accuracy.
• Improve issue resolution rates towards 85%–90% each month.
• Enhance customer engagement and retention features by optimizing product touchpoints and content.
• Ensure content and notifications meet product management objectives for new and existing products.
• Identify opportunities for system enhancements to improve productivity and quality.
• Address escalated product team issues promptly and ensure timely resolutions.
• Facilitate team communication and knowledge sharing on product and partner updates.
• Provide product management and support aligned with company goals.
• Manage campaign budgets, track expenditures and optimise resource allocation.

What they are asking for

• Bachelor's Degree in Computer Science, Information Science, Business Science or related field.
• 2 to 3 years’ experience in a project management role.
• Project Management Professional (PMP) certification and/or relevant experience is an advantage.
• Advanced skills in Microsoft Excel, Word and PowerPoint.
• Experience in a software development environment or liaising with software developers.
• Strong project management experience with ability to manage multiple projects.
• Solid knowledge of project management principles, methodologies and tools.
• Knowledge of JIRA is a plus.
• Ability to identify and mitigate project risks.
• Excellent verbal and written communication, time management, analytical and problem-solving skills.

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