Telco Project / Product Manager

About this role

This role is for a Telco Project or Product Manager based in Lagos. The employer seeks candidates with a background in project management within a software development context or experience liaising with software developers. The position involves overseeing multiple projects and ensuring alignment with product and company goals, while improving customer engagement and product quality. Candidates should have strong communication, budgeting, and team-management abilities, as well as knowledge of project management principles and tools, with JIRA experience seen as a plus. Only qualified candidates will be contacted.

What you would do

• Collaborate with partners and stakeholders to support effective communication and synergy.
• Develop and maintain monthly configuration and issue resolution records for accuracy.
• Maintain an issue resolution rate of 85% to 90% by month end and pursue continuous improvement.
• Contribute to customer engagement and retention features by optimizing content across touchpoints.
• Ensure content and notifications meet product management objectives for new and existing products.
• Identify opportunities for system enhancements to boost productivity and product quality.
• Address escalated issues involving the product team promptly to ensure timely resolutions.
• Facilitate knowledge sharing and keep the team informed about product and partner updates.
• Provide product management and support aligned with company goals and expectations.
• Manage campaign budgets, track expenditures, and optimise resource allocation for impact.

What they are asking for

• Bachelor’s degree in Computer Science, Information or Business Sciences or related fields.
• 2 to 3 years’ experience in a Project Management role.
• PMP certification and/or experience is an advantage.
• Advanced skills in Microsoft Excel, Word and PowerPoint.
• Background in software development or liaising with software developers.
• Strong project management experience with multiple projects simultaneously.
• Knowledge of project management principles, methodologies, and tools.
• Knowledge of JIRA is an added advantage.
• Ability to identify and mitigate project risks.
• Excellent verbal and written communication skills.

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