Technical Support Staff

About this role

Role involves providing technical support for JusticeSure Technology, an AI-powered platform focused on making legal support more accessible across Africa. The position targets individuals able to support users of a legal tech platform.

What you would do

• Assist users with technical issues on the JusticeSure platform
• Troubleshoot software and hardware problems related to the system
• Document and report recurring technical issues
• Lend support to onboarding and training of users on the platform
• Collaborate with product and engineering teams to improve user experience
• Maintain quality and timely resolution of support requests

What they are asking for

• Experience in technical support or software helpdesk preferred
• Familiarity with AI-powered or legal tech platforms is a plus
• Strong problem-solving and communication skills
• Ability to work with diverse user groups across Africa
• Basic understanding of software and IT concepts
• Bachelor’s degree or equivalent in IT, Computer Science or a related field (if stated)

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