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Technical Support Staff
About this role
Technical Support Staff role based in Abuja supporting JusticeSure Technology, an AI-powered legal platform. The position is for candidates with relevant qualifications and experience to assist users of the service.
What you would do
- Provide technical support to users via available channels.
- Assist with troubleshooting and resolving platform issues.
- Support multilingual, voice-enabled features and user inquiries.
- Collaborate with teams to improve user experience and platform reliability.
- Coordinate with partners such as lawyers, NGOs, and government bodies as needed.
- Maintain documentation of issues and resolutions.
What they are asking for
- Relevant qualifications and experience in technical support or a related field.
- Experience with AI-powered platforms or legal tech is a plus.
- Strong communication and problem-solving skills.
- Ability to work with cross-functional teams.
- Familiarity with WhatsApp, mobile apps, and web platforms is desirable.
- Location: Abuja (on-site or as specified)
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