Technical Support Officer - Victoria Travels Ride

About this role

Victoria Travels is expanding its ride-hailing operations and is seeking a Technical Support Officer to support the VT Ride platform in Makurdi, Benue. The role focuses on handling ride-hailing platform issues, rider accounts, bookings and trip activities, and providing technical and operational support to riders and customers. The position involves monitoring and escalating technical problems affecting ride operations and troubleshooting basic app and connectivity issues. The candidate should be able to respond promptly to operational issues and assist with day-to-day VT Ride operations. Experience in ride-hailing, logistics, or technology platforms is advantageous, and a relevant ICT or related degree is preferred.

What you would do

• Handle issues related to the ride-hailing platform, rider accounts, bookings and trip activities
• Monitor and escalate technical issues affecting ride operations
• Support smooth daily operation of the VT Ride operations
• Troubleshoot basic application and connectivity issues
• Provide technical and operational support to riders and customers

What they are asking for

• Good knowledge of smartphones, mobile applications and basic troubleshooting
• Good communication and customer service skills
• Experience with ride-hailing, logistics, or technology platforms is an advantage
• OND, HND or BSc in ICT, Computer Science, Business Administration or related field
• Ability to respond to operational issues promptly

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