All jobs
Technical Support Officer - Data Services
About this role
Victoria Travels is expanding its services across multiple sectors including transport and data services and is recruiting for a Technical Support Officer - Data Services in Makurdi, Benue. The role involves handling customer complaints about data services and connectivity, troubleshooting internet issues, assisting with service activation and configuration, monitoring and escalating unresolved problems, and coordinating with service providers and technical teams. The ideal candidate has an appropriate degree in computer science or related fields, basic networking knowledge, strong troubleshooting and communication skills, and the ability to work under pressure. General requirements include a valid PVC, good interpersonal skills, professionalism, reliability, and basic computer literacy; relevant experience is an advantage. Remuneration is stated as competitive and commensurate with experience, with application closing on 25 October 2026.
What you would do
- Handle customer complaints relating to data services and connectivity.
- Troubleshoot internet and connectivity problems.
- Assist customers with service activation, configuration, and technical issues.
- Monitor and escalate unresolved technical problems.
- Work with service providers and technical teams to resolve customer issues.
What they are asking for
- OND, HND, or BSc in Computer Science, ICT, Telecommunications or related field.
- Basic understanding of internet connectivity and networking.
- Good troubleshooting and problem-solving skills.
- Good communication and customer service skills.
- Ability to work under pressure.
- Permanent voter’s card (PVC).
- Good communication and interpersonal skills.
- Professional conduct.
- Ability to meet deadlines and work with minimal supervision.
- Good computer and digital literacy.
Listing details are summarised from the source. Always confirm the role and the employer on the original posting before applying, and never pay to apply for a job.