Technical Support Officer - Data Services

About this role

Victoria Travels is expanding its services across several areas including Data Services and is seeking a Technical Support Officer for Data Services. The role is based in Makurdi, Benue, and involves handling customer complaints about data services and connectivity, coordinating with service providers and technical teams, and assisting customers with activation, configuration and technical issues. The position requires a relevant degree in computer science, ICT, telecommunications or a related field, along with good communication, customer service, and problem-solving skills. The company values ability to work under pressure and basic networking understanding. Applications are submitted by sending a single PDF with CV and cover letter, using the job title as the email subject."

What you would do

• Handle customer complaints related to data services and connectivity.
• Collaborate with service providers and technical teams to resolve issues.
• Assist customers with service activation, configuration and technical issues.
• Monitor and escalate unresolved technical problems.
• Troubleshoot internet and connectivity problems.

What they are asking for

• OND, HND, or B.Sc in Computer Science, ICT, Telecommunications or related field.
• Good communication and customer service skills.
• Ability to work under pressure.
• Good troubleshooting and problem-solving skills.
• Basic understanding of internet connectivity and networking.

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