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Technical Support Engineer
About this role
PostHog is seeking a Technical Support Engineer who enjoys helping customers and solving problems. The role focuses on supporting PostHog products, handling customer issues across apps and Slack, and collaborating with engineering to improve fixes and documentation. Candidates come from diverse backgrounds, with emphasis on technical understanding and strong communication. The company operates as a remote, product-led business with a strong emphasis on autonomy, transparency and shipping fast. The position involves engaging with customers in EU and US time zones and writing clear, useful technical responses.
What you would do
- Handle customer issues across all PostHog products in the app and Slack channels
- Own tickets from start to finish and keep customers updated
- Ship fixes to the codebase and docs when needed
- Become the support expert for a product area and work with the engineering team
- Improve support tools and workflows within PostHog
- Relay customer pain points and feature requests to engineering with sufficient context
- Represent PostHog as the face of support to customers
- Collaborate across time zones (EU and US) and work in public channels
What they are asking for
- Experience in at least two programming languages
- Experience debugging unfamiliar code or systems and verifying fixes
- Clear, concise writing that explains complex fixes
- Thorough investigations without delaying replies
- Good prioritising and context switching across a busy multi-product queue
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