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Technical Service Manager (HVAC)
About this role
The role is for a Technical Service Manager (HVAC) based in Victoria Island, Lagos, employed on a full-time basis. The position focuses on overseeing customer service activities such as handling complaints, after-sales service, warranty management, and service coordination. It targets candidates with experience in HVAC, engineering, or technical equipment sectors and a track record of delivering good customer satisfaction. The employer, Ascentech Services Limited, is a human resources solutions company with operations in Lagos, Ibadan and India, providing recruitment, outsourcing, training and ongoing HR support.
What you would do
- Manage customer enquiries, complaints and escalations and ensure timely resolution
- Coordinate after-sales services, repairs, maintenance and warranty claims
- Liaise with technical teams to resolve equipment issues
- Monitor service requests and follow up with customers promptly
- Build and maintain strong customer relationships
- Maintain accurate records of customer complaints, service activities and warranty claims
- Prepare customer service reports and identify improvement areas
What they are asking for
- Bachelor's Degree or HND in Business Administration, Engineering or a related field
- 2–4 years of relevant experience in customer service or after-sales service
- Experience in HVAC, engineering or technical equipment industries is highly preferred
- Knowledge of warranty management, complaint resolution and service coordination
- Strong communication, problem-solving and organisational skills
- Proficiency in Microsoft Office and ERP/CRM systems
Listing details are summarised from the source. Always confirm the role and the employer on the original posting before applying, and never pay to apply for a job.