Technical Customer Service Manager

About this role

A technical customer service manager is sought to oversee after-sales support, warranty management and service coordination for HVAC, engineering or technical equipment sectors. The role focuses on handling customer complaints, coordinating with technical teams and ensuring timely resolutions, while maintaining records and building customer relations. The employer, Ascentech Services Limited, is a Nigerian human resources solutions company with operations in Lagos and Ibadan and a broader footprint including Ascentforce in India. The position is based in Victoria Island, Lagos and is full-time. The role targets candidates with experience in customer service or after-sales service and a background in technical industries, supported by relevant education.

What you would do

• Monitor service requests and follow up with customers promptly.
• Maintain accurate records of customer complaints, service activities and warranty claims.
• Manage customer enquiries, complaints and escalations to ensure timely resolution.
• Liaise with technical teams to resolve equipment-related issues.
• Coordinate after-sales services, repairs, maintenance and warranty handling.
• Prepare customer service reports and identify areas for improvement.
• Build and maintain strong customer relationships.

What they are asking for

• Proficiency in Microsoft Office and ERP/CRM systems.
• 2–4 years of relevant experience in customer service or after-sales service.
• Experience in HVAC, engineering or technical equipment industries is highly preferred.
• Knowledge of warranty management, complaint resolution and service coordination.
• Bachelor's degree or HND in Business Administration, Engineering or a related field.
• Strong communication, problem-solving and organisational skills.

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