Technical Account Management (TAM) Leader

About this role

The role is for a TAM Leader at Supabase who oversees the Technical Account Management function, including coverage, strategy, and team development for all named and partner-mapped accounts. The leader acts as both player and coach, ensuring proactive technical partnership, escalation handling, and cross-functional alignment while growing the TAM team. They are responsible for hiring, coaching, and creating repeatable playbooks to maintain technical depth and proactive support. The position covers a large portfolio with defined ARR and account counts and involves coordinating with partners and internal teams. The role does not perform day-to-day customer support or negotiate commercial terms and focuses on strategic oversight and leadership across the TAM function.

What you would do

• Hire, onboard, and coach new TAMs and develop individual development plans.
• Run regular 1:1s and provide feedback on account plans, QBRs, and escalation handling.
• Create and maintain repeatable playbooks to standardise processes.
• Decide and refresh coverage assignments across named and partner-mapped accounts.
• Manage quarterly reviews and rebalance books as ARR and relationships change.
• Identify and close coverage gaps and determine appropriate fixes (hiring, tier changes, or exceptions).
• Own escalation strategy and coordinate with support and engineering on major incidents.
• Ensure timely onboard­ing and adoption by auditing post-sale architecture validation and guiding best practices.
• Track early success milestones across the portfolio and ensure consistent reviews.
• Represent customer feedback to engineering and product for prioritisation of recurring issues.

What they are asking for

• Demonstrated experience leading a Technical Account Management team or similar leadership role.
• Strong technical depth in areas such as database internals, scalability, security, and infrastructure tradeoffs.
• Proven ability to manage large portfolio coverage and partner relationships.
• Experience in coaching, giving direct feedback, and developing team members to improve performance.
• Ability to coordinate across cross-functional teams (support, engineering, success, sales).
• Experience with account planning, capacity planning, and strategic technical planning for large or strategic accounts.
• Relevant experience working with partners and understanding tiered partner mappings.

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