Tech Support Officer

About this role

This role is for a Tech Support Officer at Dotts Media House in Lagos. It involves providing technical support to platform users, guiding them through registration and onboarding, helping them navigate the platform, and resolving issues, including during major campaigns and platform activations.

What you would do

• Address user enquiries across chat, email and other support channels.
• Help users complete registration and onboarding processes.
• Assist users in navigating the platform.
• Troubleshoot account and platform related issues.
• Escalate technical bugs to the relevant technology team for resolution.
• Follow up on unresolved complaints until they are resolved.

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