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Teamlead, Collections
About this role
Renmoney is hiring a hands-on Team Lead, Collections in Lagos to manage and drive the performance of the collections team. The role covers leading day-to-day collections operations, ensuring recovery targets are met, and improving delinquency management across the loan portfolio.
What you would do
- Lead, coach and manage the collections team to meet recovery targets
- Monitor delinquency buckets, recovery rates and portfolio-at-risk metrics, and take corrective action as needed
- Develop and refine collections strategies and scripts for different delinquency stages
- Ensure all collections activities comply with CBN regulations and internal risk policies
- Collaborate with Credit Risk, Product and Customer Experience teams to improve repayment journeys and reduce roll rates
- Track and report on team performance, recovery trends and NPL movement to senior management
What they are asking for
- 3+ years of experience in collections, credit risk, or loan recovery in banking, microfinance or fintech lending
- 2+ years in a team lead or supervisory capacity
- Strong understanding of delinquency management, recovery strategies and credit risk fundamentals
- Familiarity with collections tools such as dialers, CRM/ticketing systems and loan management systems
- Data-driven with experience handling recovery rate, PAR, NPL and roll rate metrics
- Strong leadership, coaching and people-management skills
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