Team Member, Corporate Digital Payment Support

About this role

The role provides corporate digital payments support for Access Bank in Lagos, including onboarding, payment monitoring and ensuring service levels for customers on the Primusplus platform. It is suitable for candidates with at least two years of relevant banking experience and a first degree (second-class honours), with a Masters' degree as an advantage.

What you would do

• Monitor daily initiated payments to ensure accurate settlement or reversal in a timely manner.
• Support onboarding and ongoing management of customers on the Primusplus platform.
• Contribute to development and updating of training materials, onboarding guides, and user guides.
• Ensure activities comply with service standards and SLAs.
• Assist in preparing and analysing relevant reports to support decision-making and operational efficiency.
• Collaborate with solution providers and IT teams to identify, troubleshoot and resolve technical issues.

What they are asking for

• First degree in any discipline with minimum second-class honours; Masters' degree an advantage.
• Minimum of 2 years relevant banking experience.
• Recognised professional certification would be an added advantage.
• Knowledge of local and international banking operations, policies, regulatory requirements and internal controls.
• Strong customer service and relationship management skills; strong verbal and written communication skills.
• Familiarity with electronic banking platforms and payment industry regulations; ability to work with IT teams and solution providers; MS Office basic knowledge.

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