Team Lead, Workforce Lifecycle Services (Remote)

About this role

The role is for a Team Lead of Workforce Lifecycle Services, remotely based in Nigeria. The position focuses on designing and managing onboarding, transitions, and offboarding for independent contractors to ensure a consistent, efficient, and compliant experience aligned with Moniepoint values. It involves collaborating with Workforce Partners, IT, Compliance, and other teams to deliver end-to-end lifecycle processes across geographies. The job is suited for someone with HR or People Operations experience, particularly in fast-moving, regulated environments, who can lead a team and drive process automation. Moniepoint provides a global payments platform and seeks to standardise and scale lifecycle services across its entities.

What you would do

• Foster a culture of service excellence for independent contractors at every career milestone.
• Set the vision and roadmap for onboarding, offboarding, and transition management.
• Track and analyse workforce lifecycle data to monitor SLAs and drive improvements.
• Collaborate with cross-functional teams to ensure business readiness and alignment.
• Ensure activities comply with governance policies, data protection, and local laws.
• Advise People leaders on workflow design and end-to-end journey optimization.
• Lead and develop a high-performing team responsible for lifecycle processes.
• Standardise and scale onboarding and offboarding frameworks using automation.
• Oversee lifecycle workflows, documentation, and templates for scalability and efficiency.
• Drive continuous improvement of processes to reduce manual interventions.

What they are asking for

• 5–7 years of HR or People Operations experience with onboarding and offboarding workflows.
• Experience in fintech, banking, or other highly regulated industries (preferred).
• Working knowledge of HR systems, automation tools, and contractor platforms (e.g., BambooHR, Workday, SAP, Deel).
• Experience designing, documenting, and scaling operational processes in high-growth environments.
• Familiarity with employment compliance standards and labor regulations in African or international markets (preferred).
• Hands-on experience supporting multi-entity or cross-border operations.
• Proven track record in HR process digitisation or automation initiatives (preferred).
• Strong collaboration, communication, and stakeholder management skills.
• Ability to lead a team and operate in fast-paced settings.

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