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Team Lead, Workforce Lifecycle Services
About this role
The role is Team Lead for Workforce Lifecycle Services at Moniepoint. It focuses on managing the end-to-end experience for independent contractors, from onboarding to offboarding and transitions, ensuring a smooth, compliant, and respectful journey. The position collaborates with Workforce Business Partners, IT and Compliance to deliver consistent onboarding and offboarding experiences across Moniepoint entities. It aims to standardise processes, implement automation, and maintain high service standards in a fast-growing environment.
What you would do
- Set the vision and roadmap for onboarding, offboarding and transition management across all Workforce Lifecycle Services pillars.
- Lead and develop a team responsible for lifecycle processes across multiple geographies.
- Partner with various internal teams to ensure business readiness and aligned processes.
- Standardise and scale onboarding and offboarding frameworks using automation and technology.
- Oversee design and improvement of lifecycle workflows and documentation to ensure scalability and compliance.
- Ensure activities comply with governance policies, data protection and local labour laws.
- Track workforce lifecycle data to analyse trends, SLAs, and contractor experience.
- Advise People leaders on workflow design and service delivery standards.
- Foster a culture of service excellence for Independent Contractors at every career milestone.
What they are asking for
- 5–7 years of HR or People Operations experience with onboarding and offboarding workflows.
- Experience designing, documenting, and scaling operational processes in high-growth environments.
- Hands-on experience supporting multi-entity or cross-border operations.
- Knowledge of HR systems, automation tools, and contractor management platforms (e.g., BambooHR, Workday, SAP, Deel).
- Experience in fintech, banking or similar regulated sectors (preferred).
- Familiarity with employment compliance standards and labour regulations across markets (preferred).
- Experience leading HR process digitisation or automation initiatives (preferred).
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