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Team Lead, IT Support & Application
About this role
The Team Lead, IT Support & Application role at Layer3 in Abuja leads the IT support and applications function, ensuring the efficiency, reliability and security of the organisation's on-premises data centre, applications and end-user technologies. The role oversees data centre operations, virtualization, cloud services, cybersecurity controls and DevOps/MLOps workflows in line with the organisation's goals and compliance.
What you would do
- Lead the design, deployment, optimisation and maintenance of Layer3's on-premises infrastructure.
- Implement and manage Proxmox VE virtualization environment including clustering, workload migrations, VM lifecycle and enterprise backups.
- Administer Microsoft 365 services: SharePoint, Exchange Online, Purview, Admin Center, OneDrive and Teams.
- Drive security hardening and remediation across infrastructure and applications, including VAPT remediation.
- Oversee monitoring and observability by implementing and enhancing Zabbix, Wazuh, Prometheus and Grafana, and developing monitoring templates.
- Oversee centralized IT support operations using a SharePoint-based ticketing system, ensuring SLA compliance and workflow automation.
What they are asking for
- Minimum of 5 years of relevant experience in IT Support & Applications or a related role.
- Proficiency in Windows, macOS and Linux operating systems with knowledge of network protocols.
- Experience designing, developing and managing cloud-based infrastructure and applications (Office 365, Azure or AWS, Linux VMs).
- Experience with virtualization and storage technologies (Proxmox, SAN/NAS) and enterprise backups.
- Familiarity with ITSM and SLA management and service desk operations.
- DevOps and MLOps experience (CI/CD, GitHub).
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