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Team Lead, IT Support and Application
About this role
The role leads IT support and applications operations, focusing on on-premises infrastructure, cloud services, security controls, and DevOps/MLOps workflows. It targets experienced IT professionals to oversee monitoring, service desk, and security across Layer3’s environment.
What you would do
- Lead the implementation and enhancement of monitoring templates and systems (Zabbix, Wazuh, Prometheus, Grafana, SNMP).
- Coordinate software development for DevOps and MLOps programs.
- Manage service desk optimization, asset inventory, and hardware lifecycle for ITSupport and Applications.
- Oversee centralized IT support operations and SLA compliance using a SharePoint ticketing system.
- Deploy and manage endpoint security and applications (SentinelOne, BitLocker, Cloudflare WAF)
- Support Microsoft 365 administration and backend engineering for Layer3Pay, API integrations, and SMS automation.
What they are asking for
- Minimum of 5 years of relevant IT Support & Applications experience.
- Experience designing and managing cloud-based infrastructure and applications.
- Proficiency in Windows, macOS, and Linux; knowledge of network protocols.
- Relevant certifications (e.g., ITIL, VMware, CompTIA) are advantageous.
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