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Switch Applications & Operations Engineer
About this role
A full-time, hybrid role in Lagos for a Switch Applications & Operations Engineer to manage and optimise the core switch, its interfaces, and related payment services. The role supports switching solutions across partner banks and merchants and involves upgrades, new implementations, and incident management. It requires providing L2/L3 technical support and ensuring services meet security, regulatory, and technical standards. The employer, eTranzact International Plc, operates Africa-wide as a leading e-payments solutions provider with multi-application switching across various channels. The position is aimed at candidates with experience in switch operations or payment technology who can handle complex issues and drive improvements.
What you would do
- Manage and optimise the Core Switch and interfaces to ensure availability and performance
- Implement and support switching services such as account-to-account transfers, card issuing, and card acquiring
- Drive upgrades, enhancements, and new implementations across switch infrastructure and related services
- Provide L2/L3 technical support and incident management for switching incidents
- Troubleshoot complex issues and act as escalation point for critical switching incidents
- Ensure switching services meet security, regulatory, architectural, and technical standards
- Stay ahead of emerging payment technologies and opportunities for innovation
- Maintain operations across HQ and disaster recovery environments
- Support maintenance and monitoring of switch applications and infrastructure
- Collaborate with partners and banks to ensure seamless payment processing
What they are asking for
- Bachelor's degree in computer science, computer engineering, IT or related field
- 3-5 years of experience in switch operations, payment technology, or similar environment
- Experience providing L2/L3 application or technical support preferred
- Strong troubleshooting, incident management and analytical skills
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