All jobs
Support Engineer (APAC - Weekends)
About this role
Supabase is hiring a Support Engineer to provide developer-focused help for users of its Postgres-based platform. The role focuses on handling support cases, triaging issues, and collaborating with product and growth teams, with an emphasis on minimizing time to fix. The position is full-time and centered on APAC weekend hours (four 10-hour shifts, Friday to Monday) in UTC 00:00–10:00, mainly for Southeast Asia or India time zones. The company supports a fully remote, globally distributed team with benefits such as ESOP, tech and health perks, and annual education allowances.
What you would do
- Provide timely responses to support cases across topics including billing, pre-sales, optimization, and implementation questions
- Triaged support cases by directing users to prior answers, code examples, or documentation, and escalate to technical or business teams as needed
- Monitor feedback channels such as GitHub Issues and Discussions
- Identify opportunities to improve internal tools and processes for support efficiency
- Reproduce issues, create test cases, and improve test coverage (if experienced in testing)
What they are asking for
- 3+ years of experience in customer/developer support for technical customers
- Proficient in SQL, ideally PostgreSQL, comfortable with complex queries
- Excellent English communication skills
- Experience using Linux/Unix and command line
- Experience with GitHub Issues and Discussions
- Bonus: familiarity with JavaScript frameworks (React, Vue, Svelte) and Node.js
- Bonus: degree in Computer Science or related field
Listing details are summarised from the source. Always confirm the role and the employer on the original posting before applying, and never pay to apply for a job.